Get in Touch With Us
This is the page to use if you want to contact the Non Gamstop Casinos editorial team. You might want to flag an error, ask about how we review casinos, or suggest a topic. It also explains what we can't help with, so you don't wait for a reply we are unable to give.
What we can help with
We publish research-based guides about casinos outside the GAMSTOP scheme for readers in the UK. We are an independent information site, not a casino. These are the enquiries we are best placed to answer:
- Corrections and out-of-date details – bonus terms, payment options and licence information change often. If something on a page no longer matches what a casino currently states, tell us which page and which detail.
- Questions about our reviews – how we reached a rating, what we looked at, or why a casino sits where it does in a list.
- Topic suggestions – for example wagering requirements, withdrawal checks, or how a bonus cashout limit works.
- Editorial or partnership enquiries – introduce your organisation and explain what you have in mind. Please note that commercial relationships do not decide our rankings.
- Concerns about responsible gambling – mention it in your message and we will point you towards suitable support organisations.
What we can't do
We don't operate any of the casinos we cover, so we can't see or change anyone's account. That matters most in the cases below.
- Withdrawal disputes and account problems – we can't release payments, reverse a closed account or overrule a casino's decision. Start with the casino's own customer support and complaints process, and keep copies of your messages and any identity-verification requests.
- Bonus disagreements – we can explain how wagering requirements, maximum bet rules and expiry dates usually work, but only the operator can interpret its own terms.
- Legal or financial advice – we are not able to give either.
- Removing a GAMSTOP registration – we can't do this and wouldn't help anyone try to get around it. A self-exclusion is a decision you made for good reasons.
How to write a useful message
A short, specific message gets a better answer. If you can, include:
- The page address or title you are asking about.
- The casino name, if your question concerns one of the operators we have covered.
- What the page says and what you believe is different, with a screenshot or the date you checked.
- Whether you would like a reply, and the best address to use.
Please never send passwords, full card numbers or identity documents. We will never ask for them.
What happens next
A member of the team reads each message. Where a correction is justified, we check it against the casino's published terms or the relevant regulator's information and update the page, noting the date of the check. We can't promise a set reply time, and we don't guarantee that every suggestion will be adopted. If we can't verify a claim, we will say so rather than guess.
If gambling has stopped being fun
If you are worried about your own gambling or someone else's, support is available at no cost. GamCare runs a national helpline and live chat service, and the NHS and your GP can also help. Deposit and loss limits, self-exclusion and gambling blocking software can all help you stay in control. GAMSTOP covers licensed operators in Great Britain, and sites outside it may offer fewer of these protections. Only gamble with money you can afford to lose, and never treat it as a source of income or a way to solve money problems. You must be 18 or over to gamble.
Before you write
Many questions are already answered in our guide to trusted non GamStop casinos for UK readers, which explains how we assess licensing, payments, bonus conditions and withdrawal rules. Our site may earn commission if you use links to operators, but this does not buy a higher position or a better rating.